How can I save money on your products?
We occasionally have sales and coupons. The sales are for the general public. Coupons are typically reserved for people who sign up for the mailing list! Sign up here: http://eepurl.com/gVkGUb
How much is shipping?
We offer $5 flat rate shipping for all orders within the continental US. All orders over $49 ship for free!
What is your return policy?
We gladly accept items back for store credit only on all non-personalized items within 14 days of purchase. Any and all returned items must be in new condition with original tags still attached. If an item has been used, worn, or washed we cannot accept it. Please include your purchase invoice with your return. Customers are responsible for all return shipping costs and fees. Please don’t hesitate to contact us if you have any questions or concerns regarding a return. For more on shipping & returns, click here.
How long does it take to receive my order?
Non-personalized gifts and apparel take about 2-3 days to be shipped from our facility in Missouri. Monogrammed and personalized items usually take up to 5 business days to be finished and shipped. Once shipped, an order can take anywhere from 1-5 business days to be delivered depending on your location and the time of year.
This item is a gift. Can you ship it discreetly?
Many of our items can be shipped without the product information on the outside of the boxes. Check each listing and make sure you mark your order as a gift in the checkout! We will skip including an invoice & instead include a note from you (if desired)!
Can I return a monogrammed or personalized item?
No, monogrammed or personalized items are not eligible for return. However, if you find that the monogrammed item you ordered is defective or damaged, please contact us. Please keep in mind that The Southern Rose is not responsible for any damages that occur during shipping.
Do you have a retail storefront?
Yes! We have a store in Columbia, Missouri!Our address is:
503 E Nifong Blvd A1, Columbia, MO 65201
Hours of Operation:
Tuesday through Friday: 10 am - 6 pm
Saturday: 10 am - 4 pm
Come in to say hello, and have a look at some of the cool gifts and items that are only available in store!
How can I get access to the latest products and coupon codes?
When you sign up for our mailing list, you’ll also be one of the first to get notified about our newest products! Plus, you’ll get exclusive access to coupon codes. Don’t worry, we’ll keep your email address to ourselves and only send you the good stuff (no spam).
How often do you get new products?
All the time! Our inventory is constantly being updated, and we work to bring our customers the newest and coolest products before anyone else. We add new products every single week and are always coming up with cool new monogram fonts and colors, so check back often!